Below are some common questions about our products
You can read more about our Payment and Financing options here, or below.
We are happy to offer two methods of financing for our customers; PayPal or Affirm. You can either apply for a line of credit through PayPal or finance monthly through Affirm. Both options will be available when you go to check out and add your financial information - you will click 'complete order', and will be redirected to either PayPal or Affirm to complete your purchase securely.
If you are planning on financing, we recommend that you apply for a PayPal line of credit or Affirm now so you know what you are approved for, and we can set up multiple listings so you can use multiple payment methods, as outlines below.
- Multiple Payment Methods
We can divide the total price of a piece between 2, 3 or 4 listings so that you can use multiple different payment methods to purchase a ring. For example, if you wanted to purchase a ring for $4500 and have $500 you want to put on a debit card and then you want to use Paypal financing for $1000 and then you want the remaining amount on your credit card we would set up the following listings for you, first one for $500, the second one for $1000 and the remaining amount would be on the third listing for $3000.
All of the listings have to be purchased within a 24 hour period, the payments cannot be spread over multiple days/weeks.
- Do You Accept Holds or Deposits?
We do not accept holds or deposits - we start creating a piece for you once the payment has been paid in full up front. If you purchase a CAD design deposit, the stone you have selected is removed temporarily from our website while we are working on your renders. Once we send you the renders, you have 3 business days to purchase the listing. If you do not move forward, or we do not hear from you, we will re-activate the stone so it is purchasable by other customers.
We accept returns and exchanges for most items at full price, given that the following conditions are met:
- Buyer must contact us within 14 days of receiving purchase.
- Free domestic return shipping; email us asking for a request to return or exchange and we will send you a return label for domestic shipping.
- Approval is needed before sending back item.
- Item must be returned in unused condition within 5 days.
- All original packaging and certifications must be returned with item.
- Initial shipping fees and any duty taxes paid will not be refunded.
- Any item that was resized prior to sending to you; the amount for the resize will be deducted from your refund amount.
The following items are NOT available for return or exchange:
- Items that have been altered or changed per your request.
- Custom designs.
- Personalized or Engraved items.
- An item that you intend to keep but need a different size - you cannot 'exchange' or 'return' the ring for the same style but in the correct size; you will need to pay a resizing fee so we are paid for our time, labor, and materials. Contact firstname.lastname@example.org for more information.
- **All wedding rings are not returnable or exchangeable**
- We're happy to help you fit the wedding ring to your PNPS engagement ring (provide CAD renders, resin models, etc), but due to the additional time and labor it takes to customize, a return or exchange is not allowed.
**GIFTS AND PROPOSALS**
If you are purchasing an item for a gift or proposal and the time frame listed above regarding returns and exchanges doesn't work, please contact us prior to your purchase.
**CANCELING ORDER PRIOR TO SHIPMENT**
Transactions cancelled within 24 hours from the date of purchase will receive a full refund. A 25% restocking fee is retained if a transaction is cancelled more than 24 hours after the date of purchase to cover material and labor costs.
We would love to work with you to create a piece of custom jewelry. Because this piece is made specifically based on your specifications, it is not returnable or exchangeable. Any of our in stock and already listed items are returnable and exchangeable.
What to expect:
Once you reach out to us with your custom order specifications we will work with you through email to go over all the details of the piece.
We will be able to provide pricing once we have the details of the setting, gold type and exact stone choice.
*Depending on the complexity of the design and if it is a completely new style, we may need you to purchase a CAD design deposit in order to do a mock up of the piece to make sure we are on the same page, as well as to finalize your price estimate. If you move forward with the piece, the CAD deposit is credited toward the final price.
How do I order?
After landing on a design, if you decide that you want to go ahead and order the custom piece we have discussed we will create a custom link for you that will include a written spec outline of the piece to be created and will be for the full price of the piece. The listing must be purchased within 24 hours.
How do I pay?
We will start working on the piece for you once you have made the full payment for the custom listing.
- Your payment also reserves the loose stone so no other customers can purchase it.
- We do not accept deposits and/or reserve any stones without payment.
- We accept credit & debit cards, PayPal, PayPal Echeck and Apple Pay.
I'm excited - when do I get my piece?
Once you have made your payment it will take us on average 6-8 weeks to make a custom piece depending on the difficulty of the piece.
Please contact us to begin the process.
The time it takes for resizing depends if you have diamonds in your ring band or not. If you have a plain band, resizing typically takes 1-3 weeks depending on the size of our queue at any given time. If you have diamonds in the band, it can take 3-4 weeks.
Customer pays for the materials and labor of resizing as well as the cost of shipping.
Please reach out to email@example.com for further instructions on where and how to send your ring back, and how much your resizing will be based on your ring design.
Oxidized silver is sterling silver that has been intentionally darkened by introducing it to a chemical process. Liver of sulfur is a chemical compound used in metalworking to create antique-looking patinas on silver.
Oxidized silver is only a surface treatment and will fade away. We cannot say how soon the finish will start to fade because it depends on the amount of wear you give your rings. If you would like information on how to maintain your dark finish at home please reach out via pointnopointstudio.com >
If you want a permanently black ring, we recommend looking for a tungsten or titanium ring; please note these metals are difficult, if not impossible, to resize and we do not work with them.
We white rhodium plate all of our women’s 14k white gold rings for a pristine bright white finish. We can also white rhodium plate 14k white gold men's bands, or sterling silver bands (men’s or women’s) upon request free of charge if you are concerned about sterling allergies.
We ship everything discreetly! There is no indication that there is jewelry on the outside of the box, and our company name is nowhere on the exterior packaging. We use a shipping alias, so if you live with your partner it will not say "Point No Point Studio" anywhere on the package.
Items retailing under or approximately around $500 will ship with USPS; full insurance, tracking, and signature required for delivery.
All items over ~$500 will be mailed with FedEx 2 Day. Average delivery is 2-3 business days for a US address. Shipped with full insurance, tracking, and signature required for delivery.
If you know you won't be home, we can arrange a 'Hold for pickup' at a local FedEx ship center - please email firstname.lastname@example.org to coordinate. **Please note insurance coverage on the package stops once it is delivered to FedEx, so if it gets delivered to the ship center and gets put in the back room, and gets lost between the time that happens and the time you pick it up, they do not cover for that unfortunately. Something to keep in mind when determining how you'd like to ship. Some facilities also have a limited timeline for how long they will hold packages for customer pickup, so please plan on getting it within a day or two of delivery . You will need to show ID that matches the name and address on the package for them to release it to you.
Signature confirmation: If you do not want a signature confirmation you must notify us of this and you are assuming any responsibility for delivery. Items mailed without signature are not available for insurance and PNP Studio cannot be liable for any lost or stolen items.
**You are responsible for being at your destination location or arranging for someone to be there to sign for the package.**
International shipping typically takes 6-10 business days and is sent with UPS. Shipment includes tracking updates and insurance.
Canada and Mexico: All items shipped to Canada and Mexico will come with a USMCA certification. USMCA certification may reduce duties and only applies to Canada and Mexico shipments (see below).
Per UPS, there are low value thresholds - we will send a USMCA certification with each package, however anything over the below stated amount will not qualify for USMCA discounted duties unfortunately. There is no other form that exists to discount duties on higher value packages.
- From US or Canada to Mexico - $1,000 USD
- From US or Mexico to Canada - $3,300 CAD (~$2,500 USD - USD amount may change due to fluctuating conversion rates)
Import and Duty Taxes:
On international shipments you may have to pay import duty and tax on your item. Import tax or duty is a tax collected on imports by the customs authorities of a country. For example if the item is shipped from the US to the UK then revenue from the duty goes to the government of the UK. Import duty and tax rates are determined by the country upon import.
Businesses such as ours don't collect or profit in any way from the duty tax and PNP Studio is in no way responsible for the tax that has to be paid. The duty and tax are set by the government we don't know what the amount of the tax is, or the percentage. The duty/ tax is the responsibility of the purchaser. PNP Studio is not responsible for this tax and we will not reimburse your for this tax.
If you want to inquire about this, contact your countries mail system; THIS WEBSITE has potentially helpful information. PNP Studio is not responsible for calculating taxes or fees.
Please make sure your address is correct upon checkout. We will ship to the address provided unless otherwise requested.
*We cannot mark your shipment as a gift to avoid paying taxes*
*You are responsible for knowing/taking into account any import restrictions into your destination country - we are not responsible to know every country's import restrictions/requirements*
Express fabrication & shipping:
Express fabrication and shipping is available for some items for an additional charge - this is rare and on a case by case basis. Many of our customers ask to expedite their items, so based on the size of our queue at any given time this option may or may not be available, since if we accepted all expedited requests our other orders would quickly fall behind.
Please contact us prior to purchase (email@example.com) if you need an item fabricated quickly and sent with express mail to make sure we can meet your request. The cost of express service is for express fabrication or resizing and for express delivery in the domestic US.
Our Loose Stones Page shows some of our current inventory of available loose stones we can use to make custom rings. If you are interested in this please visit our Custom Order Information on our FAQ page (above). Our loose stones do not have a price listed and do not show an "add to cart" button because they are not for individual sale. You cannot purchase a loose stone. If somehow you are able to submit a zero dollar value order for a loose stone you will not be given the stone or sent the stone and this will not allow you to reserve the stone. Any "orders" that are somehow placed for the loose stone itself will be void and canceled.
We suggest finding your ring size by either going to a local jeweler to have your finger sized. Or we are happy to mail you a free plastic ring sizer in the mail. If you need to convert your size please use this chart Ring Size Chart.
*Men's rings/women's bands/all items that are not one of a kind; Please do not purchase multiple sizes in the same ring and then return all the ones that do not fit; this also applies if you received your ring and want to exchange for another size - we make each ring by hand so it takes a considerable amount of time to make each ring. We need a way to recoup our time, labor, and materials used on your made to order ring - Please purchase one size and we can resize it for you if it does not fit.
Avoid contact with abrasive surfaces and harsh chemicals. Remove jewelry during sports activities, housework and outdoor activities. Remove all jewelry when in a swimming pool or hot tub. Diamond and gemstone jewelry can be washed using mild soap, warm water and a soft bristle brush. Carefully rinse and pat dry with a soft cloth. Rough diamonds: to remove debris from the stone, make a paste with baking soda and water. Using a soft bristle brush rub the paste into the diamond. This also will gently clean the metal.
We make our rings to last, and they are durable and suitable for everyday wear. However, if something were to happen to it, we stand behind our products and will repair or replace the item if the issue is a result of manufacturing (you need the prongs tightened, etc) for a period of one year from the date you received the ring.
Any additional work done on our jewelry (sanding, cutting, soldering, polishing, resizing, etc.) by any jewelry company other than us, Point No Point Studio, voids our in-house warranty.
If you have purchased a Care Plan, please refer to the information provided regarding covered services. The length of your coverage depends on which plan you purchased, the 3 Year Plan or the Lifetime Plan.
Furthermore, if you'd like insurance on the ring you would need to find an outside company to do so. We recommend Jewelers Mutual Group - you can obtain a quote for insurance here.
A Point No Point Studio authenticity document will be included with your purchase of an engagement ring. The document states the stone carat weight, type of diamond(s), type of metal used, pictures of ring, replacement value, invoice information, name of purchaser, and other details if applicable. This document can be presented to insurance companies in order to receive insurance coverage through a home owner policy or through an individual jewelry policy.
For an additional $80 US dollars you can purchase a gemological laboratory certification. All certifications come from accredited nationally recognized 3rd party gem lab. The gem lab certification authenticates that the diamond or stone has been tested and is genuine. The document states the carat weight, shape, measurements, clarity, color, fluorescence, and provides a photo of the stone taken under magnification. Sending a ring in for certification will add 2-3 weeks onto the processing time if the certificate is not already included with your purchase. If a certificate is already paired with a ring, the listing description for that item will include a sentence stating that the diamond or stone comes with a certificate.
For Washington state customers; Our manufacturing studio is located in Snohomish, WA - As such, if your order is shipped to an address in WA state, you will be charged local and state sales tax. You can use this tax rate calculator to determine your local tax rates, and enter the ring amount to estimate the total amount of tax you will need to pay.
For out of state customers; Tax laws in regard to online purchases are ever-changing, we cannot estimate if you will be charged tax or not - to be sure, please add the item you are interested in to your cart and begin the checkout process; once you add your shipping address, tax will be calculated automatically (if applicable).
Recycled sterling silver and gold is the same color and molecular composition as non recycled metals. The refiner we purchase raw materials from has been committed to providing socially and environmentally-responsible products. The raw metal has been refined from non mined sources such as reclaimed jewelry, silverware and coin precious metal. No metal from mining companies has been used. It isn't any cheaper it is actually more expensive it is better for the environment.
Click here to learn more about the metals we use.
Please read the listing description of the item you purchased. The fabrication/ resizing and shipping time will all be stated in the listing. Once you have placed an order you will receive an email confirmation. The confirmation email will go to the email you entered in upon checkout. Once the order has shipped out you will receive an email along with the tracking number.
Please note we ship all domestic US rings with FedEx 2 day shipping, unless otherwise discussed with customer service representatives at firstname.lastname@example.org
We ship discreetly with a shipping alias (‘Michael Allen’).
All packages require a signature for delivery; You will not be able to change the delivery address mid-delivery due to the high value of the package - we need to contact our insurance company in order to make any address changes, so if you know you won’t be home when the package will be delivered please reach out now to confirm another address or to have the package held at a FedEx location. Please note that insurance for the package will end once it is ‘delivered’ at a FedEx location; if the package goes missing at the facility prior to you picking it up, our insurer does not cover that.
If you want something that is going to stack flush or work with your specific Point No Point Studio engagement ring and also have the band profiles match, we can make you a customized wedding ring and either modify an existing style as seen on our website, or make you a whole new design to match your engagement ring.For a customized wedding ring, please read below. You will need to pay aCAD deposit if you wish to see renderings of your band:
- We more than likely have your CAD renders for your engagement ring on file - if this is the case, then we can create your ring based on the renders! No need to send us your ring to model from.
- If we don't have your render on file, you will need to send us your engagement ring. When we have landed on a design and you have paid for the price of the ring, you will need to ship your engagement ring to us. We are not responsible for the shipment of the ring to us.
- We will not make any customized bands to match to an engagement ring we did not create
Please email us at email@example.com with any questions!
Yes, we work with lab created diamonds! You can view the available inventory here, and reach out to firstname.lastname@example.org for a quote for a completed ring using a specific stone of your choosing. We partner with the Diamond Foundry to source lab created diamonds. Lab diamonds are the exact same molecular makeup as mined diamonds, but they are formed using proprietary manufacturing technology in their zero emission, hydro-powered foundry in Washington state.
We may take images or videos of your ring to share on multiple social media channels. We like to share content of different completed ring styles on our website and social media pages - It might be shown alone or in combination with other completed pieces. As creators of the item, we control intellectual property rights over the piece and can share photos and videos at will. As a courtesy, we can wait to share images after your proposal.
The responsibility lies with the customer to let us know if something is a secret prior to a proposal, and also to let us know after the proposal so we can share the content at that time.If we are not notified that you do not want us to share photos/videos/images until a specified date, then there is a chance that we will share content of your piece earlier than you may desire.We love to receive customer engagement photos! If you would like to send us proposal/engagement photos, or if you would like to be tagged in any posts we share of your ring, please let us know your handle and DM us original pictures in IG @pointnopointstudio_ or email to email@example.com
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